New Hurricane owner... becoming frustrated
The dealer notified me that the tape had arrived so I took them the boat on May 28 and told them that they could keep it over the weekend due to prior plans for the weekend plus I wanted them to go over my boat to double check everything. I guess I shouldn't have offered because it doesn't appear that they looked at my boat until this week. I received a message on Monday telling me that the wrong tape had been sent... yet I sent photos of the damage when reporting the problem and I was asked to send more photos to be send to Hurricane so they would know where the damage was and what to send to repair it. Now here it is getting close to the next weekend and I still don't have my boat back. Took my boat in on a Tuesday yet they didn't discover the wrong tape was sent until the following Monday... Why? Why was the wrong material sent, adequate info and photos were provided? Are the dealer and Hurricane not communicating and know that FedEx has next day delivery?
Lastly the only communication that I've had from Hurricane was a dealer survey soon after we purchased the boat and when I contacted them regarding the fuel filling problems. Other than that, nothing... not even a thank you letter. This was a big purchase for our family and we spent a lot of time making our decision and felt as if we had chosen the best boat in it's category. We're not at all unhappy with the dealer. They have done a good job in trying to keep me satisfied. I don't like complaining like this in an open forum but it's time to get this resolved.
My patience is wearing thin
In my brief experience with Hurricane, I feel that their customer service is horrible. They do not seem to want to work directly with the individuals that own their products as their response to me was to contact a dealer. The key is to find a good dealer. When I had a recent issue, the dealer that I bought the boat from basically just gave me a price to buy a replacement part. Luckily, I found another dealer that not only offered me a better price on the exact same replacement part but went to Hurricane to see if he could resolve the issue at no cost to me (I have given this dealer no previous business and they are going above and beyond to be the middle man between Hurricane and me). My outlook is much more positive now that I've found a good dealer. My recommendation is to find another Hurricane dealer. Hopefully there are multiple in your area from which to choose.
@GEWarEagle. First, congrats on your amazing new boat. I'm a second time Hurricane owner (bought used first, new one 2 years later)
Its unfortunate what you've experienced but I agree 100% with AJW. I don't see this as much a Hurricane issue as a dealer issue. I think of my own experience the last 20+ years with GM. I continued to work with a specific dealer because of the quality of support and services they delivered. My last vehicle I switched dealers and without specifics, I'm switching back. I won't let this guy change my oil.
Hurricane, like all manufacturers of cars, boats, etc rely on a network of dealers, some good, some bad, some exceptional. Your dealer should give you quality service, and they should deal with the frustrations with the manufacturer not you. They should thank you for your business as they rely more on you for future business. Sure it would be nice to get that personal touch from the manufacturer, but rarely does that exist in any industry today.
I ran into many issues along the way with my new Hurricane, and my dealer here (shout out to Len's Cove Marina in Portland, ON, Canada) dealt with Hurricane, Mercury and the trailer manufacturer to get things right. And when the manufacturer didn't step up, they did.
I hope it all gets resolved quickly so you can do what you should be doing (not writing on forums, but out riding that awesome boat)------------------------------------------------------------------------------2010 Hurricane SS 188 OB
2010 Mercury Optimax 200HP / Mercury SS High Five 19P
2010 Trailmaster SC trailer
Thanks to all you guys for the comments. It is tricky sometimes find that right line between manufacturer and dealer in taking care of issues. @GEWarEagle and @AJW ...please shoot a note to Terri in Hurricane Customer Support. She can usually make things happen. Very sorry these issues have caused this amount of stress. Most expedient path to get things like this resolved is through Terri and the dealer. Sometimes that requires some focused coordination.You can reach Terri at [email protected]
Thanks Capt. Steve. I'll reach out to Terri
2013 Sundeck 2400 OB, Yamaha 250Spanish Fort, Alabama
You bet, Gene...I PROMISE everyone involved wants to help you get your issues resolved quickly.
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